Category

Customer Service

• Customer Service, Design in the Wild, Gold Star

  Design in the wild: Twitter’s “Share Your Story”

  04.14.08 | Permalink | Comment?

  Last week a new link appeared in the sidebar on my Twitter profile page that read “Share your story.” It looked like this:

  The wording was such that I was intrigued to see what kind of story they were looking for, so I clicked and came here:

  A simple web form asking for simple information but […]

• Customer Service, Design, Design in the Wild, Gold Star, Interface, Social, Thoughts

  Design in the Wild: Beautiful Barcodes

  04.05.08 | Permalink | Comment?

  Leave it to the Japanese to take something as mundane as the barcode and make an artform out of it.
  Update: Check out this post filled with awesome barcodes that safoocat sent me via Flickr.
  This reminded me of those super cool Japanese manhole covers from a while back:

  These are great examples of how anything (even […]

• Customer Service, Design in the Wild, Gold Star, Interface, Social, Thoughts

  Design in the Wild: Get Satisfaction’s Social Onboarding Process

  03.31.08 | Permalink | 6 Comments

  Get Satisfaction is an awesome site devoted to providing a platform for companies, as well as the people who use their products, to provide (and share) support for their products. It’s a top notch approach to customer service that does a great job at leveraging current technology as well as current social community behavioral trends […]

• Customer Service, Design in the Wild, Gold Star, Social, Thoughts

  Design In The Wild: Vineacity - an interesting take on the display of public reputations

  03.19.08 | Permalink | 1 Comment

  A colleague at work recently pointed me to Newsvine’s concept of “vineacity.” For them, “vineacity” is a quantifiable measure of your behavior on and relationship to, the Newsvine community.
  That behavior boils down to 6 key metrics that get represented as branches on a, you guessed it, vine. These vine icons, concisely denoting varying degrees […]

• Customer Service, Design, Gold Star, Interface, Mobile, Thoughts

  iPhone + Starbucks: now with movement

  03.07.08 | Permalink | Comment?

  Remember those super slick mockups from a while back for what a Starbucks + iPhone integration might look like? Well, follow this link and check out what they might look like in action - its a nice peek into what a well-executed retail app on a phone might look like.
  Big bonus points for a little […]

• Customer Service, Gold Star, Process, Social, Thoughts

  Web 2.0 and the developer dialogue (+ invites to Socialthing beta)

  02.18.08 | Permalink | 2 Comments

  Not long after my post about Socialthing, I got a comment from one of the developers:
  Alex, you’re very right that more will come out of it. Subscribing to all of your friends’ RSS feeds can be completely overwhelming. A service like ours allows a user to see everything on all of their networks without being […]

• Customer Service, Design in the Wild

  Design in the Wild: Ork posters and great customer service

  02.02.08 | Permalink | Comment?

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  An excellent example of how a personal voice, and treating your customer more like a friend than a business acquaintance, goes a long way. Also, the posters the […]

• Customer Service, Mobile

  Mark Cuban embracing technology yet again

  02.02.08 | Permalink | Comment?

  Mark Cuban has often been a few steps ahead of his media contemporaries in terms of grasping the potential of technology, for better or worse. In this case he blogs about exploring what kind of added services he could offer patrons with networked devices at the American Airlines Center in Dalls (in this case […]

• Customer Service, Gold Star

  Good Experience’s lightweight way to get to know their customers

  01.27.08 | Permalink | Comment?

  Mark Hurst of the Good Experience mailing list (great blog and list, btw) sends this great follow-up email when you sign up for the list. It’s great because even though its only two quick questions, they’re ones that a) will provide great value to him and b) are the sorts of things that people can […]