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+ Guess who has no functioning iPhone thanks to… Apple!

07.11.08 | Permalink |

How can the same company get some things so right and others so utterly wrong?

Check out this completely unacceptable process of letting me download Firmware 2.0 (+30 mins), install and restore the iPhone (another 15 mins) and then after restart it asks me to connect to iTunes to finalize the process and I get this!

So now I have no phone, no contacts, calendar, etc. and I can’t leave the house until Apple fixes their servers?!

Perhaps a more elegant solution would have been to not let people start the process unless they could guarantee they could handle it?

Btw, the Apple Discussion forums are appropriately ablaze.

Certainly doesn’t make me want to rush down to SoHo and plunk down another $500. Come’on Apple!

Update: Now I get hung up with a -4 error. Since the error descriptions are so helpful I just have to hope we’re working or way back to zero, Apple.

Update: Come join our 9838 Flickr Group!

In: Customer Service, Interface, Process, Product, Review, Thoughts



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