March 2008

The Archives

• Customer Service, Design in the Wild, Gold Star, Interface, Social, Thoughts

  Design in the Wild: Get Satisfaction’s Social Onboarding Process

  03.31.08 | Permalink | 6 Comments

  Get Satisfaction is an awesome site devoted to providing a platform for companies, as well as the people who use their products, to provide (and share) support for their products. It’s a top notch approach to customer service that does a great job at leveraging current technology as well as current social community behavioral trends […]

• Links

  Links from March 30th

  03.30.08 | Permalink | Comment?

  Amazon MP3 Teaming With Rockstar GamesCross-platform promotion with the Amazon Mp3 store that will allow gamers to easily download songs from the game. Hope they're good.

  Adobe AIR Desktop App For FriendFeed ComingCould be really interesting.

  BlackBerry 9000 in the wild - Engadget MobileMight be too little too late with the UI revamp but so far its […]

• Design in the Wild, Thoughts

  Design in the Wild: Air Conditioner Cages and total lack of planning

  03.29.08 | Permalink | 1 Comment

  Note the bars on the inside of the cage, making it impossible to actually put an air conditioner in the cage. As an aside, I was imagining that keeping a wild animal in that cage might make for an exciting local attraction.

  Hope you never need to use the basement hatch for anything.

• Links

  Links for March 19th through March 28th

  03.29.08 | Permalink | Comment?

  A Tale of Two Camcorders - Pogue’s Posts$150 Flip camera vs. a $3,000 HD camera. Not that much different, eh?

  Loopt Embraced by Verizon; Starts to Spread Its Mobile WingsFor location-based social apps to take off, they need to be more pervasive. Loopt hooking up with Verizon is a huge move in that space. They’re still […]

• Design in the Wild, Social, Thoughts

  Design in the Wild: American Science and Surplus - a folksonomy gone bad

  03.28.08 | Permalink | 2 Comments

  This is an example of the risk you always run when you let your users run wild without a sense of controlled (or suggested) vocabulary. Here we’ve got lots of what looks like usernames and a bunch of gobbledygook - neither of which is particularly useful to the rest of the community.
  Don’t let that discourage […]

• Data, Design in the Wild, Gold Star, Review, Thoughts

  Design In The Wild: Weather Underground and their personal touch

  03.28.08 | Permalink | 1 Comment

  Weather Underground has been my go-to source for weather on the web for the past 5 years ever since my buddy Gabe introduced me to it. At first the site felt way too information heavy for me but after giving it a chance I’ve grown to love all that data, partly due to the care […]

• Gadgets, Locative, Mobile, Social, Thoughts

  When will mobile social apps finally take off?

  03.25.08 | Permalink | Comment?

  Throughout our dodgeball experience we always felt confident that someone was going to execute Mobile Social Software in a way that gave it mass appeal, whether it was us or someone else, we felt passionately that there was a niche to be filled there.
  I still feel that way but I have to say […]

• Gold Star, Process, Thoughts

  Marketing + Advertising. Never the same again (and that’s a great thing)

  03.23.08 | Permalink | 1 Comment

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  If you want to see, in 5 quick minutes, how these industries are changed forever (in a way that makes them infinitely more interesting than they were before), watch this presentation by Paul Isakson . Frankly, if it wasn’t for these changes, I wouldn’t be so interested in doing […]

• Data, Product, Review, Thoughts

  Personal DNA tests - scary or awesome?

  03.22.08 | Permalink | Comment?

  The first… potentially. The second… heck yeah! Check out Mike Arrington’s “review” of 23 and Me’s consumer level (if said consumer has $1000 bucks to burn) DNA test.
  You get some fun stuff:
  Some of the information is just for fun - I have “wet earwax,” for example, and don’t have the “alcohol flush” gene that […]

• Design, Mobile, Reading List, Thoughts

  Adam Greenfield to be Nokia’s new Head of Design Direction

  03.21.08 | Permalink | 1 Comment

  Adam Greenfield, author of the seminal book Everyware: The Dawning of Ubiquitous Computing has accepted a position at Nokia as “Head of Design Direction, with a remit for the service and user interface domain.”
  As someone who’s enjoyed Adam’s work for a long time, I’m genuinely anxious to see what he can do to push things […]